Customer Support Overview

ACE*COMM provides comprehensive technical support services during the warranty period of our products. After the warranty period has expired, we offer a variety of extended support packages. Customers typically select the level of extended support required according to their capabilities and experience with the product.

To help serve you better, our Customer Help Desk is staffed by three teams of experts. For support policy information, click on the link that applies to you: (What if I'm not sure which category applies to my product?)

Commercial Network Service Provider OSS Customers

Enterprise OSS Telemanagement Customers

Service Provider Billing Customers

Network Buisness Intelligence™ Customers

Hours of Operation

Our U.S. and Canada offices are open from 8:00 a.m. to 5:30 p.m. Monday through Friday, U.S.A. Eastern Standard Time (EST). ACE*COMM Solutions’ UK and Australian Offices are open from 9:00 a.m. to 5:30 p.m. Monday through Friday, local time. To request support during business hours or after hours, please use the Customer Service Call Numbers listed in the above links or click on Contact Support.


Worldwide Locations
ACE*COMM is ready to serve you around the world...
find out where


Contact Customer Support: or call ACE*COMM for services and support in your area.