Customer Support Overview
ACE*COMM provides comprehensive technical support services during
the warranty period of our products. After the warranty period
has expired, we offer a variety of extended
support packages. Customers
typically select the level of extended support required according
to their capabilities and experience with the product.
To help serve you better,
our Customer Help Desk
is staffed by three teams of
experts. For support policy
information, click on the
link that applies to you: (What if I'm not sure which
category applies to my product?)
Hours of Operation
Our U.S. and Canada offices
are open from 8:00 a.m. to 5:30 p.m. Monday through Friday, U.S.A.
Eastern Standard Time (EST). ACE*COMM Solutions’ UK and Australian
Offices are open from 9:00 a.m. to 5:30 p.m. Monday through Friday,
local time. To request support during business hours or after
hours, please use the Customer
Service Call Numbers listed in the above links or click on Contact Support.