ACE*COMM Solutions provides
maintenance and support for
its Basil, JBill and ViewBill products through the Solutions Support
Hot Lines. Customers may call the
Hot Line between 8:00 a.m.
and 5:30 p.m. (Local Time UK or Australia as appropriate), Monday
through Friday, excluding holidays. Twenty-four
hour per day support is available
as an option for urgent problems by prior agreement.
Product support services for
ACE*COMM Solutions products include:
Resolution of problems associated
with generic and custom application software, including assistance
in isolating problems;
Improvements made available
through new releases of the application software features that
resolve problems or potential problems inherent in the software
Web access to Help Desk, Incident
Installation of the new software
release via remote access (dependent on product)
Documentation updates and improvements.
Quotes for technical support and information about ACE*COMM support
services are available upon
request. Send email to