Support for Enterprise (OSS) Telemanagement

Contact Information for Customer Support

Phone: 301 721 HELP (301 721 4357)
Toll Free U.S.A. and Canada: 800 989 5566
International: +1 301 721 4357
Fax: 301 721 3001

Support Options:

ACE*COMM provides maintenance and support for its NetPlus® and WinSNMP products through the Enterprise Telemanagement Support Hot Line. Customers may call the Hot Line between 8:00 a.m. and 5:30 p.m. (Eastern Time), Monday through Friday, excluding holidays. Twenty-four hour per day support is available as an option.

Product support services for NetPlus® and WinSNMP software include:

  • Resolution of problems associated with generic and custom application software, including assistance in isolating problems, replacement of appropriate hardware components, or correction of executable code as necessary.
  • Improvements made available through new releases of the application software features that resolve problems or potential problems inherent in the software set.
  • Installation of the new software release via remote access.
  • Old version to new version conversion tools as necessary.
  • Documentation updates and improvements.

Quotes for technical support and further information on ACE*COMM services are available upon request. Please contact Support for any additional assitance.

Enterprise Customers
Chicago Board of Trade manages telecommunications systems with ACE*COMM's NetPlus®...
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Contact Customer Support: or call ACE*COMM for services and support in your area.