ACE*COMM provides maintenance and support for its NetPlus® and
WinSNMP products through the Enterprise Telemanagement Support
Hot Line. Customers may call the Hot Line between 8:00 a.m. and
5:30 p.m. (Eastern Time), Monday through
Friday, excluding holidays.
Twenty-four hour per day support is available as an option.
Product support services for NetPlus® and WinSNMP software include:
Resolution of problems associated with generic and custom application software, including assistance in isolating
problems, replacement of appropriate hardware components, or correction of executable code as necessary.
Improvements made available through new releases of the application software features that resolve problems or
potential problems inherent in the software set.
Installation of the new software release via remote access.
Old version to new version conversion tools as necessary.
Documentation updates and improvements.
Quotes for technical
support and further information
on ACE*COMM services are available
upon request. Please contact Support for
any additional assitance.