As part of stepped-up initiatives in the Chinese marketplace, ACE*COMM CEO George Jimenez recently presided over a "Mediation Road Show" and sales-related events in Beijing to highlight the business benefits of Convergent Mediation™ technology to Chinese carriers coping with increasing levels of network traffic and complex network infrastructures. Over 100 media and telecom personnel attended a special presentation on the benefits of mediation technology for the Chinese telecom marketplace.
China will invest US $60-billion to upgrade its telecommunications networks by 2005; US $500-million of this will be used to upgrade data collection and billing systems, and for mediation projects. This is a significant opportunity for ACE*COMM. The Company's Convergent Mediation™ technology is well suited to the market requirements in this region for itemized billing, real-time data collection for the deployment of new services, and the rapid growth in subscriber bases.
ACE*COMM Finalist in Billing World 2002 Excellence Awards
Telestrategies
has announced that ACE*COMM's N*VISION® product is a finalist in the “Mediation” category for
the upcoming Billing World 2002 Excellence Awards. This is the second year in a row that the Company
has made it to the final running – in 2001 ACE*COMM was a finalist in the “Customer Success Story”
category of the prestigious awards based on our contribution to the Level 3 international communications
network.
An integral part of ACE*COMM hardware and software solutions is training. We offer classes on all our products, ranging from one-day introductory sessions, to intensive five-day system administration courses. Whether you need to learn the basics about a new product, take a refresher course, or train new employees, ACE*COMM training helps you make the most of your investment.
Classes are offered at our headquarters or on your premises, and incorporate presentations, training aids, and hands-on exercises to provide you with a stimulating learning environment. Our trainers are professionally certified, with years of experience working on our products in development, testing, and production environments. They know our solutions, and they will show you how to use them effectively.
As well as the dozens of standard courses we offer, we can develop custom courses for your specific needs. To learn more about ACE*COMM training, and to view the online course descriptions, click the Training link on the ACE*COMM Customers page, or log on to ACE*Port, and select "ACE*COMM Training" from the Quick Links menu.
Communications Service Provider Advisory Council
ACE*COMM invites all of our service provider customers to join the new Communications Service Provider Advisory Council (CSP AC). The CSP AC will advise IPDR.org on matters of importance to service providers regarding the creation and measurement of profitable IP-based services.
IPDR.org will host the inaugural meeting of the CSP AC during the IPDR Forum at the TeleStrategies Billing World 2002 show in Baltimore, MD, on Wednesday, June 19 at 10:30 a.m. The meeting will be an interactive exchange focused on topics of interest to the industry as a whole, and is open to all conference and exhibition attendees at no additional cost. The future make-up of the council will depend on the input received during this inaugural meeting.
By participating in the CSP AC you will:
Hear the concerns and requirements of your peers in the industry.
Have a direct influence on the activities of IPDR.org. For example, your company's plans for
IP services can be accommodated directly into the IPDR standard without the need to reveal proprietary
information.
Network with some of the most well-placed people in the industry.
ACE*COMM Industry Newswatch
Industry Analysts Review NetPlus® EOSS
Enterprise Management Associates (EMA)
How does ACE*COMM's NetPlus® product compare in the enterprise telemanagement market sector? Industry
analysts at EMA recently examined NetPlus® in a Product Brief perspective and analysis. Excerpt:
“NetPlus® is certainly one of the least pricey OSSs available today, and the only one that has
been designed specifically to address enterprise IT requirements.”
Pioneer Consulting – March 25, 2002
Pioneer Consulting predicts worldwide vendor revenue for mediation products will grow to nearly $1.3-billion by 2007. According to Pioneer's "IP Mediation: The Key for Usage-based Services" report, mediation is a powerful tool that has the ability to reduce costs, increase efficiency, provide analytical functions and enable the delivery of cutting-edge profit-enhanced services through next-generation billing capabilities. Read more about the report here.
Note: ACE*COMM and Level 3 Communications are highlighted as a customer success story in this report. For further information on the ACE*COMM – Level 3 case study, email customeradvocate@acecomm.com.
ACE*COMM Achieves IPDR Compliance
Billing World & OSS Today – April 2002 (print edition)
“The Internet Protocol Detail Record Organization (IPDR.org) announced that ACE*COMM, Amdocs, Convergys, Hewlett-Packard, Narus, NEC America and TSI have attained IPDR-compliant status by demonstrating their ability to exchange IP usage records utilizing the protocol in v2.5 of the Network Data Management - Usage Specification.”
Firms Pursue Opportunities in China
Potomac Tech Journal – April 15, 2002 (print edition)
“Maryland telecommunications companies are turning to China, hoping to sell services and wares that have saturated the U.S. market… The lure of China – a nation with 1.3-billion people that has enjoyed an annual economic growth rate in recent years in the range of 7 percent – has increased since its admission last December into the World Trade Organization. That promises to increase intellectual property protections and lower foreign business barriers…
“We are making a very significant investment in China,” said George Jimenez, chief executive officer of Gaithersburg, MD-based ACE*COMM, a telecom billing software company that has established offices in Shanghai and Beijing this year. “It’s basically a growth strategy for us, to bridge us over the downturn in the U.S. … ACE*COMM derives about 3 percent of its revenue from China and expects to increase that to 25 percent over the next three years – a goal that could be aided by the Chinese government’s initiative to require detailed telephone bills, something that is not yet prevalent there,” Jimenez said.
Too Much Information? Mediation Systems Tackle Barrage of IP Network Usage Data
XCHANGE
“Mediation vendors appear to have laid down a solid foundation for matching new services with real resources used – a critical benchmark in bringing OSS up to speed with the ability to deliver new applications... to reach the goal of collecting the right data from so many highly distributed points across multiple networks, mediation players including Intec, Openet, ACE*COMM Corp., Narus Inc. and XACCT Technologies Inc. have devoted much innovation to developing adapters to their systems that can be implemented rapidly in any old or new device...”
Such is the aim of a deal reached in October between ACE*COMM and end-to-end Session Initiation Protocol (SIP) service solutions provider Ubiquity Software Corp. They will optimize ACE*COMM's Convergent Mediation™ software for Ubiquity's Helmsman Application Services Broker and Network Server platforms, targeted to service providers building packet-based network infrastructures. The deal will help packet network service providers more easily create and deploy convergent communications services from the network core to end-user desktops, without disruption to existing OSS systems. Full story...
ACE*COMM has just published a trilogy of white papers on the topic of telemanagement, including:
"The Evolution of
Telemanagement Systems and Solutions" Abstract: A short history of the evolution of organizational communications from the more narrowly defined "telemanagement" to the wider-view enterprise operations support systems (EOSS) approach.
"Choosing a Communications
Management Product and Vendor" Abstract: A discussion around specific questions and answers that will help telecom/IT managers define the requirements and goals of a new communications management system.
Go to ACE*COMM's download page to see the list
of technical papers that are available in PDF format.
Upcoming Events
**Passes Available!**
ACE*COMM has a number of VIP Passes for the upcoming Billing World and Supercomm shows. We'd like to offer them to you, our customers.
If you would like a free VIP pass, contact our
- $150 value!
Visit ACE*COMM's enterprise telemanagement and EOSS booth at Army DOIM 2002, May 13 - 16, in Atlanta, GA. Book a meeting!
**New Support Plan!**
We are improving our Customer Support Plan by implementing new levels of support. We'll be announcing the new plan soon, so keep an eye out for that letter!
Hours: 8:00 AM – 5:30 PM US EST
Weekdays, except for ACE*COMM-observed holidays. After-hours
calls are handled by the ACE*COMM answering service.
Contact Customer Support:
800 989 5566
+ 1 301 721 4357
Escalation Path:
(1) Customer Support
(2) Bob Lintvedt, Director of Customer Service
(+ 1 301 721 3089)
(3) Charles Wood, VP of Customer Service and Program
Management
(+ 1 301 721 3031)
Feature Quote
ACE*COMM could have been satisfied with resolving Level 3’s mediation issue. As deployed, N*VISION® went beyond
its mandate: it also increased Level 3’s revenue by reducing cost.
Pioneer Consulting, From "IP Mediation: The Key for Usage-based Services" (A Market & Technology Assessment Report,
March 2002)
About ACE*NEWS
ACE*News is a publication for ACE*COMM customers and partners. If you have any questions, concerns,
or suggestions on how we can improve this publication, please contact our
.
Telestrategies
has announced that ACE*COMM's N*VISION® product is a finalist in the “Mediation” category for
the upcoming Billing World 2002 Excellence Awards. This is the second year in a row that the Company
has made it to the final running – in 2001 ACE*COMM was a finalist in the “Customer Success Story”
category of the prestigious awards based on our contribution to the Level 3 international communications
network.
ACE*COMM invites all of our service provider customers to join the new Communications Service Provider Advisory Council (CSP AC). The CSP AC will advise IPDR.org on matters of importance to service providers regarding the creation and measurement of profitable IP-based services.
Pioneer Consulting – March 25, 2002
Billing World & OSS Today – April 2002 (print edition)
Potomac Tech Journal – April 15, 2002 (print edition)
XCHANGE
