As
part of our ongoing activities to better serve our valued
customers and partners, we are pleased to launch the inaugural
issue of "ACE*News" – our customer-focused
newsletter. ACE*News seeks to keep you informed, interested,
and in touch with news and other useful information from
ACE*COMM. We hope you enjoy this first issue and we welcome
your feedback.
Sincerely,
George T. Jimenez
Chairman and Chief Executive Officer
N*VISION® Wins 2001 Product
of the Year Award!
ACE*COMM's N*VISION has been selected as a 2001 Product
of the Year award winner by a leading telecommunications
magazine. The Product of the Year awards are selected
by the editors of the magazine and the engineers of their
testing facility for products that "deserve the attention
of forward-thinking organizations looking for best-of-breed
solutions". Watch for the official announcement in
January 2002!
ACE*COMM Launches ACE*Port
ACE*Port
is a new customer support portal for customers under warranty
or who have purchased a support package. It provides easy
access to documents, incident reports, and other items
of interest through a password-protected Web site. We're
particularly excited about our new “score cards”
which give you an opportunity to rate our service and
performance every month!
ACE*Port features:
Contact information for your Program Manager.
Customer score cards: choose the service and performance
measures that are important to you, and evaluate us
on a monthly basis.
Quick links and telecom resources.
Important documents and manuals.
Support information such as contact coordinates and
corporate holiday listings.
Online access to your incident reports through a secure
database that allows you to view existing reports and
open a new report from your Web browser.
FTP server access.
Log into ACE*Port here,
or to request a username and password, contact your ACE*COMM
Program Manager or send e-mail to customeradvocate@acecomm.com.
ACE*COMM Announces No-Risk “Proof
of Value” Field Trial Program
ACE*COMM recently announced its "Proof of Value"
program for North American communications service providers.
This innovative program invites service providers to try
a risk-free field evaluation of N*VISION Go!™
the rapid-deployment version of our industry-leading N*VISION
product.
With a quick deployment time of one to four weeks, N*VISION
Go! collects and processes network transaction
and usage data to quickly expose lost revenue opportunities
and to provide information for improving overall network
productivity. Under the Proof of Value program, service
providers can observe N*VISION Go! in their operating
environment and see its revenue-generating and cost-reducing
benefits first-hand, with no up-front commitment.
The Proof of Value program is targeted at integrated communications
carriers and traditional telecom providers who need to
organize their network usage data for consistency and
accuracy, assure their revenues by eliminating lost data
records and incorrect transmissions, and seamlessly introduce
new services without disrupting normal operations.
There is no up-front financial commitment. The cost of
the system is funded through the cost-savings and additional
revenues the service provider experiences. Typically,
our N*VISION customers experience immediate revenue benefits
in the range of $10,000 to $30,000 per day.
For more information on the Proof of Value program contact Nancy Horn at nancy.horn@acecomm.com
(+ 1 301 721 3064).
NetPlus®
Version 5 Released
Version 5 Includes New Features for Ease-of-Use and to
Help Reduce Cost Leakage and Network Overhead
ACE*COMM has released Version 5 of NetPlus, our enterprise
operations support and telemanagement system. Version
5 further improves the large enterprise's ability to track
network element types and locations, manage complex wiring
and mixed protocols, and verify carrier billing. These
enhancements directly affect the enterprise's bottom line
by reducing cost leakage and network management overhead
expenditures.
New features include:
Flex-eBilling: This feature allows for customization
of invoice styles. Management reports and graphs detailing
important, value-added information can be embedded within
the invoice, which can be output in HTML (Web) format.
NetPlus Studio: This is a set of tools for customizing
NetPlus screens, fields, and forms without requiring programming
or source code modification. Change the face of NetPlus
whenever the need arises through an easy point-and-click
user interface.
VoIP Support: NetPlus now supports data feeds such
as CDRs from Cisco Call Manager (CCM) 3.0. This enables
polling to collect and rate usage from the CCM and to
include it in the same consolidated bill as other usage,
one time, and monthly charges.
Advanced Vendor Bill Reconciliation: This feature
provides automated routines for verifying commercial carrier
charges. Vendor bills are compared against data from the
enterprise's network elements, and against inventory,
service orders, and equipment charges, as well as budget
and accounts receivable information stored in the database.
Discrepancies are highlighted for further action.
Security: Version 5 enhances the already powerful
security capabilities found in NetPlus, allowing for even
greater access control. Security is managed through a
point-and-click interface and permits access control by
group and/or individual, from the application level right
down to the form and field level.
ACE*COMM Industry Newswatch
The Basics of Bottom-line Profitability
(Billing World & OSS Today Magazine – November
2001) Cost management and revenue management are critical,
as success is now determined by margins and how Wall Street
analysts view profit models—most of which now emphasize
cost management. Traditional talk of revenue and subscriber
numbers is now giving way to the basics of bottom-line
profitability.Full
Story...
Telecom OSS Service Assurance Market Will Reach $5.3
Billion in 2004
(RHK Telecommunications Industry Analysis – October
16, 2001) According to RHK, the demand for telecom OSS
service assurance software within North America remains
strong as carriers seek solutions that provide a unified
view of their customers, services, and networks. Full
Story...
Billing Expands Its Role as a Strategic Weapon, Driving
New Revenue Streams for Service Providers
(International Data Corporation – August 6, 2001)
Advances in service provider billing will create new revenue
streams to service providers over the next five years.
Those service providers that utilize next-generation billing
will increase revenues through new value-added services,
customer self-care and creative bundling. Key benefits
of the next-generation billing solutions include greater
customer loyalty to a larger basket of services as well
as the ability to market to potential and existing customers
with a greater degree of precision. Full
Story...
CODETEL – Dominican Republic's Largest Telecom Provider Turns Data into Knowledge with
ACE*COMM Convergent Mediation. Press
Release...
BEIJING TELECOM – ACE*COMM to Power Improved Usage Data Collection for Telecom Billing
and Other Operational Support Systems for 2008 Olympic Games Host. Press
Release...
STATE OF TEXAS GOVERNMENT – ACE*COMM's NetPlus Provides Critical Capabilities to Improve
Telecommunications Service, Control Costs and Manage Vendors and Service Providers. Press
Release...
Partner Update
ACE*COMM is proud to announce our newest partnerships!
MOSECO Jordan and ACE*COMM sign sales and support agreement to extend reach into Middle Eastern
markets. Press Release...
Ubiquity and ACE*COMM announce alliance to accelerate service provider's ability to launch
voice-over-the-Internet services. Press
Release...
UNISYS and ACE*COMM work together to automate telecommunications function for state governments.
Press Release...
ACE*COMM and IPDR
ACE*COMM is a charter member of IPDR.org,
a collaborative effort comprised of service providers, equipment vendors, system integrators, and
billing and mediation vendors. The primary goal is to define an open, extensible, flexible record
format that encapsulates the essential parameters for any IP transaction.
View a Flash demo of how Convergent Mediation™ collects,
processes, and stores usage records from IP services such as Voice over IP (VoIP) and streaming Video
on Demand (VoD), and makes that data available to downstream OSS and BSS applications for billing
and other uses.
Upcoming Events
Visit ACE*COMM at booth number 1023 at Telestrategies
OSS World 2002, February 5-7, 2002, in San Diego,
CA. We will also be part of the IPDR Interoperability
Pavilion in booth number 944.
Hours: 8:30 AM–5:30 PM US EST
Weekdays, except for ACE*COMM-observed holidays. After-hours
calls are handled by the ACE*COMM answering service.
Contact Customer Support:
800 989 5566
+ 1 301 721 4357
Escalation Path:
(1) Customer Support
(2) Bob Lintvedt, Director of Customer Service
(+ 1 301 721 3089)
(3) Charles Wood, VP of Customer Service and Program Management
(+ 1 301 721 3031)
Feature Quote
“If enterprise telecommunications management applications are to be compared with trucks,
then ACE*COMM's NetPlus EOSS is the Humvee. Massive strength, impressive list of features, extensively
customizable. Nearly bulletproof.”
— Daniel I. Stusser, President, The Ergotec
Group, An Olympia, Washington-based research consultancy
focused on the telemanagement industry
About ACE*NEWS
ACE*News is a publication for ACE*COMM customers and partners. If you have any questions, concerns,
or suggestions on how we can improve this publication, please contact our
.
As
part of our ongoing activities to better serve our valued
customers and partners, we are pleased to launch the inaugural
issue of "ACE*News" – our customer-focused
newsletter. ACE*News seeks to keep you informed, interested,
and in touch with news and other useful information from
ACE*COMM. We hope you enjoy this first issue and we welcome
your feedback.
ACE*Port
is a new customer support portal for customers under warranty
or who have purchased a support package. It provides easy
access to documents, incident reports, and other items
of interest through a password-protected Web site. We're
particularly excited about our new “score cards”
which give you an opportunity to rate our service and
performance every month!
NetPlus®
Version 5 Released